Got some questions about G-Smart Web content filter or the set-up process?
Check out our frequently asked questions (FAQs).

1. Do you Track my Traffic?

No, we don’t. G-Smart Web is not an Internet Service Provider and does not have access to your internet traffic. We don’t know which URLs/pages you visit, because we can see only domain names requested by DNS protocol.

Consequently, we don’t have any possibility or desire to collect such data as passwords or private messages.
You can learn more about our Privacy Policy.

2. Why Should I Register a G-Smart Web Account?

After you’ve created a G-Smart Web account, you will be able to choose which website categories you want to block. It will also give you the ability to manage your own blacklists and whitelists of websites, and use other advanced features of our service.

You can use G-Smart Web content filter without a personal account, but in this case you will only get protection from the most dangerous malware and phishing sites.

It is not necessary to have an account, if you use our service like an ordinary DNS service. This method can be used if your provider’s DNS servers are overloaded, periodically crash or if their operation is unstable.

You can register at the registration page and get a free 15-day trial.

3. Do I Have to Install any Program on my Computer?

No, to use our service you don’t have to install any software on your computer. The service can be set either on your computer or on your router, or server or mobile device (tablet or phone).

For your convenience, we have a program called G-Smart Web Agent for Windows which can be installed on your computer. It helps you to use our service in the NATed network or in case if you move with your computer, from one network to another. G-Smart Web Content Filter also has some special features like binding filtering profiles with different computer users.

4. What Should I Do if some Websites are not Blocked?

There are two things you need to do for G-Smart Web to properly work.

First, you should create an account on our website. Go to the Web Filtering tab and mark all the categories you want to block.
Second, set the connection with our filtering service. If you use Windows OS, you can download and install G-Smart Web Agent from the dashboard. The Agent will enable all necessary settings on your computer.

If you use another operating system or you want to set the service on a router or server, you should set the proper network settings according to the instructions. Settings are simple and can be applied in less than 5 minutes.

If you have completed both steps, but the filtering is still not working, please contact our support team.
Please note, that users behind transparent proxies, should enable the special option of the block page for proper service functioning. This option is available on all paid plans.

5. How Can I Stop Using your Service?

To stop using G-Smart Web content filter, you should return the network settings on your computer to the original settings provided by ISP or your network administrator.

If you have installed the G-Smart Web Agent you need to uninstall it. After that, your network settings will be automatically restored to the initial settings.

In order to manually change your DNS server address in Windows OS to the original one, open the network settings dialog box and either tick ‘Obtain DNS server address automatically’ if your ISP supports it or insert DNS addresses provided by your ISP.

You can also use instructions provided by Microsoft.

6. Why do I have websites blocked by G-Smart Web content filter despite not being signed up?

If you are not registered and encounter some websites blocked by our service, contact your service provider, administrator or parents for clarification and gaining access to these websites.

G-Smart Web content filter can be functioning at public Wi-Fi hotspots. Once you connected to any of such hotspots the information about blocked websites will be stored in the cache of your browser.

It is recommended to clear the cache after using a public Wi-Fi hotspot protected by G-Smart Web content filter. It will unblock access to blocked websites.

7. How do I unblock my favorite website?

If you use G-Smart Web content filter at home and you have a registered account with us, then you can change the filtering rules through the dashboard or G-Smart Web Agent.

In other cases you should contact the person who has set up our service (internet service provider, network administrator, parents, etc.).

8. Why are websites under allowed categories blocked?

Probably there is some misconfiguration in the settings of your IP address. The common error is binding a dynamic IP address as static. In this case, the settings of another user can be applied to you.

You should set the correct IP address in the dashboard or use G-Smart Web Agent.

10. Can I set-up G-Smart Web content filter on my router?

Yes, you can set-up our web content filter on your router. All you need to do is set our DNS server address in the network settings of your router and attach the public static IP address of the router to our dashboard.

If your router has a public dynamic IP address, use this guide for the G-Smart Web’s set-up.

If your router has a public dynamic IP address and has a DynDNS-compatible client (all DD-WRT/OpenWRT based routers have it), follow this guide instead.

11. Can I create different web content filtering rules for different computers or users in my local network?

If you use Windows OS on your computers, then you can install G-Smart Web Agent and select which web filtering profile to use on a specific computer or for a specific user. Other computers and devices will be filtered according to settings of the whole network, router or server.

12. The web content filtering feature is not working.

Some ISPs or companies can block alternate DNS servers in their networks. In this case our service may be unavailable. To make it work, you should unblock access to alternate DNS servers via your ISP or network administrator.

13. The web filtering service is working but from time to time.

Such a situation can arise in the following cases:

  • You haven’t removed DNS server address of your ISP from the network settings. Part of the DNS requests can be processed by the DNS server of your ISP which doesn’t have any filtering features. To fix the problem, remove all additional DNS servers from your network settings.
  • Your computer supports IPv6 protocol and is configured to obtain DNS servers automatically for the IPv6 protocol. To fix it you need to disable automatic obtaining of DNS server addresses in the network settings.
  • You’ve entered your external IP address in our dashboard as a static address, while it is dynamic. In this case, our system can’t identify your computer/router when the next change of the dynamic address occurs. To solve the problem you can install G-Smart Web Agent or enter your external address as a dynamic DNS hostname following our instructions.

14. I've added youtube.com, facebook.com, skype.com or another site in the whitelist, or the service (i.e. skype) isn't working.

Many websites use several domains and/or hostnames (subsites) to improve the speed of loading. You should consider it when you’re adding some websites to a blacklist or a whitelist.
Therefore, if you have blocked the category, but want to have access to some websites from the blocked category, you should include all subsites of this website on the whitelist.

To find the list of subsites of a website you can use a development console in your web browser.

Here are the examples of subsites for some popular websites that you should add to the whitelist while the main category for these sites or services is blocked. Please note, that the sites’ owners can change these addresses from time to time.

Youtube Subsites:

  • youtube.com (without www)
  • ytimg.com
  • googlevideo.com

Facebook Subsites:

  • facebook.com (without www)
  • facebook.net
  • fbcdn.net

Skype Subsites:

  • skype.com (without www)
  • trouter.io
  • skype.net
  • skypeassets.com
  • messenger.live.com

WhatsApp Subsites:

  • whatsapp.com
  • whatsapp.net

Twitter Subsites:

  • twitter.com (without www)
  • twimg.com
  • t.co

Instagram Substitutes:

  • instagram.com
  • cdninstagram.com

Hamachi Subsites:

  • hamachi.cc
  • logmein-gateway.com
  • logmein.com

15. I've changed my web filtering settings but nothing changed.

The change in settings is applied to our web filtering servers within a couple of minutes. Sometimes there will be no visible change in the filtering process of prohibited websites. If after 5 minutes you still don’t see the changes, you should make additional checks.

If you have recently visited the website that you want to block, then there can be any outdated information in the cache of your browser, DNS cache of the operating system or the DNS cache of the router and so on. Such outdated information can prevent your computer from blocking access to prohibited websites.

In most cases, restarting the browser fixes the problem.

If after restarting the browser there are no changes, you should clear the DNS cache of your operating system.
You can do this on Windows OS with the command ipconfig /flushdns.
In uncommon cases, you need to clear the DNS cache of your router or proxy, if you have any.

16. I've added a website to the whitelist but it is still blocked.

A message such as ‘The website is still blocked’ is shown in cases when our system points you to the original website, but your browser on the basis of cached information points you to the address of the block page. Also, this can happen in the case of proxy server use.

To fix this issue, you should restart the browser or clear its cache. In the majority of cases, this will be enough.

If after restarting the browser, there are no changes, you should clear the DNS cache of your operating system. You can do this on Windows OS with the command ipconfig /flushdns.
In uncommon cases, you may need to clear the DNS cache of your router or proxy, if you have any.

If you are a corporate user, then the message ‘The website is still blocked’ may be shown in case DNS requests originating from one IP address and HTTP requests have another origin IP address, that is not attached to your settings in our service. In such cases, our service can’t correctly identify you. To fix it, you should attach all your IP addresses to the same web filtering profile in our dashboard.

17. Internet connection is interrupted after G-Smart Web Agent installation or after I have manually set your DNSes.

This means that your ISP or network administrator blocks access to alternate DNS servers. You should contact your ISP or network administrator to get access to alternate DNSes.

18. The filtering stopped working after I've changed DNS set by G-Smart Web Agent in network settings from 127.0.0.1 to another address.

When you use G-Smart Web Agent, the DNS address in the network settings should be set to 127.0.0.1. If you have manually changed the DNS address, then you should return it to 127.0.0.1 or reinstall G-Smart Web Agent.

19. Does G-Smart Web filter work with the proxy servers?

Yes, we work with the proxy servers. You should configure the proxy server to use the DNSes of G-Smart Web. Set addresses of our DNS servers in the settings of your proxy server. If the proxy server uses the settings of the operating system, then you should set our DNSes in your system. After this, you should bind your external IP address in our dashboard.

If you use Squid, then you should set our DNS servers in the system settings of set parameter dns_nameservers in the Squid configuration.

If you use a Windows-based proxy server, then you can install G-Smart Web Agent and the proxy server on the same host. In such configuration, configure the proxy server to use DNS 127.0.0.1.

20. Does G-Smart Web filter work with an Active Directory?

Yes, it does. You should configure DNS Server on your Windows server to use our DNS servers as external resolvers. After that, you should bind the external IP address of your server in our dashboard.

You cannot find the answer to your question?

Check other instructions in our Guides or contact our support team to resolve your issue.